Privacy policy

We may collect and process the following Data, depending on how you use the Website:
2.1 name;
2.2 email address and other contact information you provide;
2.3 account login and authentication data;
2.4 billing and payment information processed by third-party payment providers (We do not store full card numbers);
2.5 purchase history and transaction details;
2.6 program enrollments, course progress, and learning interactions;
2.7 Evaluation Submissions, including written responses and video submissions where required by Evaluation Services;
2.8 communications with Us (support requests, emails, messages, and dispute communications);
2.9 IP address (automatically collected);
2.10 browser type and version (automatically collected);
2.11 device and operating system information (automatically collected);
2.12 usage data, including pages visited and navigation patterns (automatically collected);
2.13 Cookie information (see Clause 10 below).

Important: We do not intentionally collect sensitive personal information through the Website. Do not upload sensitive personal information in Evaluation Submissions unless explicitly required for the evaluation task.

3.1 Service delivery and administration. We use Data to provide the Website and Services, including account creation, enrollment management, access delivery, troubleshooting, and customer support.

3.2 Evaluation and credentialing. Where you purchase Evaluation Services, We use Data to:

• verify identity and eligibility;

• receive and review Evaluation Submissions;

• score and evaluate submissions using rubrics and standards;

• issue credentials or certifications where applicable;

• maintain records necessary to verify earned credentials.

3.3 Operations and improvement. We use Data for internal recordkeeping, service improvement, product development, platform performance, and fraud prevention.

3.4 Marketing communications. Where permitted by law and/or where you opt in, We may send you information about Services, program updates, and offers. You may opt out at any time using the unsubscribe link or by contacting Us.

3.5 Legal and compliance. We may use and retain Data as reasonably necessary to comply with legal obligations, enforce our Terms and Conditions, and resolve disputes.

4.1 We do not sell your personal information.

4.2 Service providers. We may share limited Data with third parties who help operate the Website and Services, including:

• payment processors,

• hosting and learning platform providers,

• analytics and security providers,

• customer support tooling providers.

Such third parties may process Data only to the extent necessary to provide services to Us and are required to protect Data consistent with this Policy.

4.3 Credential verification. Where you publicly claim a credential or request verification, We may confirm whether a credential is valid, including your name, credential status, and issuance date where appropriate.

4.4 Legal disclosures. We may disclose Data where required by law, court order, or legal process, or where necessary to protect Our rights, Users, or the integrity of the evaluation system.

5.1 If We expand, reduce, or restructure the business (including sale or transfer of assets), User Data may be transferred as part of that transaction where relevant.

5.2 Where required by law, We will provide notice of material ownership changes affecting Data control.

6.1 You may restrict certain uses of Data, including:

• receiving marketing communications; and

• optional profile fields you choose not to provide.

6.2 Some Data is necessary to provide Services (for example, Account Data for login, and Evaluation Submissions for Evaluation Services). If you do not provide required Data, We may be unable to deliver the relevant Service.

7.1 You may browse certain parts of the Website without creating an Account. However, access to Services may require Account information.

7.2 You may restrict your browser’s use of Cookies (see Clause 10). Some Website features may not function correctly if Cookies are disabled.

8.1 You may access and update certain Account Data through your Account settings.

8.2 You may request access to the personal information We hold about you. We may require verification of identity before responding.

8.3 Deletion requests. You may request deletion of your Account and associated Data. However, We may retain Data where reasonably necessary to:

• maintain credential verification records;

• prevent fraud and abuse;

• comply with legal obligations; or

• resolve disputes.

9.1 We retain Account Data for as long as you maintain an Account or as necessary to provide Services.

9.2 Evaluation Submissions retention. We may retain Evaluation Submissions for a reasonable period necessary for:

• credential verification and auditability,

• quality assurance,

• evaluator calibration,

• dispute resolution and chargeback handling.

9.3 Where legally required, We may retain certain records longer. Where retention is no longer necessary, We will delete or de-identify Data in accordance with operational capabilities and legal requirements.

10.1 The Website uses Cookies and similar technologies to enable core functionality, remember preferences, and analyze traffic.

10.2 You can control Cookies through browser settings. Disabling Cookies may limit functionality.

10.3 Third-party services used by the Website (for example, analytics providers or embedded tools) may also place Cookies subject to their own policies.